[ad_1]
Samsung has announced an expansion of its partnership with phone repair solutions provider Batteries Plus. The repair firm is now an Authorized Service Center (ASC) for the company in the US. It will offer in-warranty repairs for Galaxy devices in 35 locations across the country.
Batteries Plus is now an authorized Samsung Galaxy service center
Founded in 1988, Batteries Plus is headquartered in Hartland, Wisconsin. Along with phone repair services, the firm is also a leading retailer of batteries and specialty light bulbs in the US. It currently operates more than 700 stores across the country.
Samsung introduced Batteries Plus as an official but Independent Service Provider for Galaxy devices in 2018. The firm primarily handled out-of-warranty repairs. However, starting this fall, it has graduated into an ASC. The Korean firm announced that 35 Batteries Plus stores in the US will now provide in-warranty repairs.
According to the company, this expansion will address the demand of people who prefer in-person repair services rather than mailing their damaged devices to its service centers. Samsung says Batteries Plus will offer walk-in service for all Galaxy devices, including the complex foldables. Whenever possible, it will provide a same-day delivery too.
Samsung added that it will train the repair technicians at those 35 Batteries Plus locations to ensure quality services. The technicians will undergo “rigorous Samsung Certified training,” the company said. This will set “the highest standard for quality device repairs” and help in customer satisfaction.
With this partnership expansion, Samsung has taken another major leap toward its mission “to make convenient, fast, and quality repair options accessible to more people across the country.” Mark Williams, a Vice President at Samsung US, acknowledged the inconvenience faced by customers due to the lack of easily accessible repair options.
He said this expanded partnership with Batteries Plus will fill “a crucial gap in communities where there isn’t an existing Samsung Care location or other authorized service centers. This means more customers can benefit from our customer-first care experience and get in-warranty repairs.”
Samsung has more than 2,000 Care locations in the US
This partnership further expands Samsung’s already robust service chain in the US. The Korean firm has more than 2,000 Samsung Authorized Care locations across the nation. It claims to cover over 80 percent of the US population with a typical repair time of two hours or less. No wonder it sits at the top of the customer satisfaction index.
“Our expanded partnership with Samsung marks a significant milestone for Batteries Plus, taking our long-standing collaboration to a new level,” said Scott Williams, CEO of Batteries Plus. Together, we’re meeting our customers where they live with convenient, expert Samsung device care — and contributing to a more sustainable future.”
[ad_2]
Source link