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Ever since Google introduced the new QR-code scanner for Pixel phones with the Android 13 update, it has become a handy addition for users who want to quickly scan a restaurant menu or check the nutritional value of a grocery item. However, after the recent May 2023 update, a significant amount of users have started encountering issues with the pre-installed scanner.
The issue was first brought to light when multiple users started complaining on Google’s support forums and Reddit. According to these users, tapping on the icon opens the scanner, but the camera fails to initiate, resulting in a blank screen. However, it is important to note that the camera works perfectly fine in other apps, indicating that the issue is specific to the scanner itself. Currently, the problem seems to be most prevalent among users of Pixel 5, Pixel 4a, and Pixel 4a 5G devices.
Furthermore, the fact that the issue has persisted for several weeks, and even common troubleshooting steps like restarting the phone or adjusting settings have had no effect, makes it even more frustrating.
Google’s response and fixes
Fortunately, Google has acknowledged the problem and stated that they are diligently working on fixing it. However, if you encounter the same issue, you can contribute to the resolution process by reporting it to the developers. To do so, open the Settings app on your device, go to the About Phone section, find the option labelled “Send feedback about this device,” and report the issue.
Moreover, until Google releases a fix, users can use a few workarounds to address the bug. These include using Google Lens to scan the QR codes and clearing the data of Google Play services. To do this, open the Settings app on your Pixel, go to the Apps section, and click on “See All Apps.” Then, tap the three dots in the top right-hand corner, select “Show System,” and scroll down until you see Google Play Services. Now, access the Storage option and choose “Clear Data.”
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