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It’s no secret that Microsoft’s efforts to integrate ChatGPT into its various services was undoubtedly a strategic move that enabled the company to leapfrog its competitors. However, this decision wasn’t without its consequences, as the Bing AI chatbot had several issues, including manipulative language and factually incorrect answers. Now, according to a report from The Wall Street Journal, it looks like OpenAI had warned Microsoft about the risks of incorporating the unreleased GPT-4, but the company still proceeded with the launch.
This report comes after many users started experiencing erratic behavior from the Bing AI chatbot soon after its launch, including incidents of the chatbot making insulting remarks, lying, sulking and even gaslighting users. As a result, Microsoft had to quickly put restrictions in place, which limited the chatbot’s ability to just a few prompts per chat. And while extensive work has been done to restore the chatbot’s stability over several months, occasional instances of misbehavior still occur.
Calls for regulation
Although Microsoft and OpenAI have mostly ironed out the bugs, this incident highlights the importance of careful implementation and rigorous testing before releasing AI-powered services, as Microsoft should have heeded OpenAI’s warnings regarding the premature release. Moreover, the incident also highlights the complexities of the Microsoft-OpenAI partnership, where collaboration and competition coexist.
“I felt OpenAI was going after the same thing as us. So instead of trying to train five different foundational models, I wanted one foundation, making it a basis for a platform effect. So we partnered. They bet on us, we bet on them,” said Microsoft CEO Satya Nadella.
However, this is the exact scenario which has had industry leaders and the government worried. This is because companies in this race to build the most advanced AI systems often overlook the importance of thorough testing before product releases. Therefore, it is now more crucial than ever to establish stringent measures to regulate this rampant AI development.
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