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Rich Communication Services or RCS messaging is broken for some Samsung Galaxy smartphone users. RCS is reportedly fumbling with messages or dropping them entirely.
RCS offers enhanced functionality compared to standard text messaging (SMS) and has built-in encryption and read receipt support. Google’s long-standing dream is fast becoming a reality, oftentimes forced, for Android smartphone users and the cracks could be showing.
RCS is broken on Android smartphones but primarily affects Galaxy devices
Several Samsung Galaxy smartphone users have complained that messages sent using RCS as the backend, aren’t reaching their intended recipients. Strangely, switching over to Google’s Messaging app, ensures the messages are delivered normally and reliably.
Some users have observed that people whose chats are constantly switching between RCS and conventional SMS are using Samsung devices. This is probably due to the users who are unable to use RCS falling back to the traditional SMS backend, which is crude but reliable.
As the RCS bug has just been discovered, and it is affecting only a few Android smartphone users, it is not clear what may have gone wrong. Moreover, neither Samsung nor Google have reportedly issued any statement acknowledging the problem affecting RCS messages.
How to fix/mitigate the RCS bug not letting messages through
It is quite likely the RCS bug is a server-side issue. Hence, it may need Google or Samsung’s intervention. However, several end-users have been trying to address the problem, with some success.
One of the methods to try and fix RCS messages is to force-close the malfunctioning app, go to its settings, and clear its cache memory. Users must not clear ‘All Data’ as this might erase all messages. While this method appears to work, its efficacy is questionable as the issue reappears after some time, forcing users to repeat the steps.
So far, the RCS bug has primarily affected Samsung’s One UI. It hasn’t impacted smartphones made by Xiaomi, Realme, and others.
This suggests Samsung may have to release a server-side fix. Hence, affected Samsung Galaxy smartphone users could switch to other popular messaging platforms such as WhatsApp or Telegram while the company addresses the RCS bug.
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