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Over the past few years, data breaches and hacks have become increasingly common, with new companies falling victim every day. Western Digital recently fell victim to a data breach, which impacted both customer and company data and resulted in the company halting certain online functions. Now, WD has finally come out with an update on the situation.
According to WD, threat actors breached its systems, gained access to a crucial database and stole the personal information of customers, including customer names, billing and shipping addresses, email addresses, and telephone numbers. In addition, hackers were also able to access passwords and partial credit card numbers, but fortunately, they were encrypted and hashed, thus making it difficult for hackers to decipher the information. To limit the extent of the breach, WD says it took several steps, including the shutdown of certain online services, such as its web store.
While Western Digital has not disclosed the true extent of the breach, hackers reportedly stole over 10 terabytes of customer information and have also attempted to demand a ransom from the company based on the promise that they will not publish the data. However, WD rejected these demands, and hackers have begun publishing the stolen data on websites.
“We are working with leading outside forensic and security experts to assist with our investigation and are coordinating with law enforcement,” says WD.
WD’s advice to its customers
Until the investigation is complete, WD has advised all affected customers to be cautious of any unsolicited communications and avoid clicking on any suspicious links or downloading attachments from emails.
Moreover, WD said that while it has already restored My Cloud services on April 13th, it will restore account access by May 15th. However, it is important to note that its online store will remain closed until full restoration is complete.
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